Terms and Conditions of Service Use
These terms govern the use of our data analytics platform and related services. By accessing our platform, you agree to abide by the following conditions.
April 3, 2026
Acceptance of Terms
By using the platform, users accept these terms and any policy updates. Continued use after modifications constitutes agreement to the revised terms. Review terms regularly to stay informed.
Definitions
The following definitions provide clarity within these terms of service.
- “Platform” refers to our web-based analytics and decision support system, including all associated tools and modules.
- “User” means an individual or entity authorized to access the platform through account credentials.
- “Services” covers all analytics, support, and reporting features we deliver to clients.
- “Agreement” means these terms and any other referenced policy documents.
Use of the Platform
Users must use the platform lawfully and for its intended business purposes only. Unauthorised access, data misuse, or activities that violate applicable law are prohibited.
Eligibility
Our services are intended for registered businesses and their authorized representatives. You must have legal authority to enter into agreements with us.
Not for personal or consumer use cases.
User Responsibilities
Users are responsible for ensuring access credentials are secure and information provided is accurate.
- Maintain the confidentiality of all user account details.
- Immediately report suspected unauthorised access or data breaches.
- Ensure organisation data is uploaded in compliance with all laws.
- Use the platform only as expressly permitted by these terms.
Prohibited Uses
Prohibited activities include but aren’t limited to the following:
- Reverse engineering, copying, or extracting platform source code or proprietary features.
- Using the services to transmit unlawful or harmful content.
- Attempting to gain unauthorised access to data or systems.
- Circumventing security, authentication, or usage restrictions.
- Engaging in commercial resale or sub-licensing without written authorisation.
Intellectual Property Rights
All content, analytics models, and platform technology are protected by intellectual property and copyright laws. Use is limited to your organization as authorized by this agreement. Reproducing, distributing, or modifying anything beyond permitted use is prohibited.
User Content and Data
Users retain rights over information they provide. By using the platform, you grant rights for us to process this data as required for service.
Rights Over User Content:
We only use your data to deliver contracted services, following strict security and privacy rules. You may request deletion or correction subject to our policies.
Privacy and Data Handling
Our commitment to privacy follows South African data protection laws. See our Privacy Policy for full details, including how to exercise your rights and how we secure information. Privacy Policy
Disclaimer and Limitation of Warranties
The platform is provided as-is, without implied or express warranties regarding uninterrupted operation or fitness for particular purposes.
Important Disclaimer Notice:
Platform analytics and insights are for informational purposes and do not constitute professional advice. Always consult appropriate advisors before making decisions based on analytics findings.
Limitation of Liability
We are not liable for indirect or consequential losses arising from use, interruption, or inaccuracy of the services.
Indemnification
Users agree to indemnify us against any losses, claims, or damages resulting from breach of these terms or misuse of the platform.
Dispute Resolution and Jurisdiction
We aim for amicable dispute resolution. South African law governs all contractual matters regarding the platform and its services.
Arbitration
Disputes may be resolved through confidential arbitration in accordance with local rules before court proceedings.
Arbitration does not preclude additional rights under South African law.
Online Dispute Resolution
Users may also use official online resources for complaints or additional support. Contact information is provided below.
Dispute contact form: Dispute contact form
Applicable Law and Governing Jurisdiction
These terms are regulated by South African law and courts. Disputes will be resolved within this jurisdiction.
Termination
Users may end service by written notice. We may suspend accounts due to contract breach or law violations.
Modifications
We reserve rights to update or modify terms at any time. Continued platform use after changes means acceptance of those updates.
Severability
If any part of these terms is held unenforceable, remaining sections continue in effect.
Entire Agreement
This document and related policies constitute the only agreement between platform users and our company.
Contact for Service Terms
For questions, feedback, or concerns about these terms, reach out to our legal department at any time.
Email Address: content@xolarivenexo.sbs
Phone Number: +27219947865
Address: Co-working Space, 163 Bree Street, Cape Town 8001 South Africa
Effective Date: April 3, 2026
Version: v3